1. REFUNDS
Refunds are available to customers within 14 days of product delivery. In order to receive a refund, the following conditions must be met:
- Product(s) must be returned along with original packaging
- Product(s) must be unused and not damaged.
- Receipt or proof of purchase is required.
If the listed conditions are not met, Silky Plush Hair reserves the right to refuse a refund.
2. RETURNS
To initiate a return, please contact customer service by e-mail at silkyplushhair@gmail.com. Customers are responsible to pay for their own return shipping.
Returns should be sent to:
Silky Plush Hair
ATTN: Returns
1272 Dahlgren Lane
Atlanta , GA 303016
United States
3. INQUIRIES
Please field any questions to our customer service department. You may follow up on returns and/or refunds in process by contacting them at silkyplushhair@gmail.com
SHIPPING
Orders placed before 3 pm ET generally ship the same day. In the event of high order volume, the order will be shipped the following business day.
We offer two shipping options: 1 – 3 Business Day shipping as well as Express 1 – 2 Business Day shipping.
Once your order ships, you will receive an email with tracking information as well as update tracking emails until your order has been delivered.
We do not take responsibility if USPS or FEDEX delays the delivery of your package, as it is 100% out of our company’s control.